FAQ
A selection of frequently asked questions with links to documentation for self-help.
You can upload your font from the styling panel (font styles) if you have the admin rights to do it.
If not, your account manager should be able to help you with it.
You can always upload images onto your design, by selecting 'Add element'.
The steps are detailed here.
You can add multiple sizes from the 'Edit sizes' option from the sizing menu.
Here are the steps on adding sizes.
As an admin, you can monitor all fine-grained role access from the steps here.
Additionally, your account manager should be able to customize your team's access controls.
You can share a template with all your workplaces by toggling the option and off.
Not all accounts have access to edit a template. You can, however, add content to templates and make projects by scaling the template.
If you are a designer and want to edit a template, you can do that by clicking on the edit option.
If you are only looking to create a project with your template, do that click on a template and select sizes to get started.
Find detailed guides here -
Add content to scale
Add elements
You can add variants by clicking on the 'Add variants' button in the bottom left corner of the editor screen.
You can scale your content with spreadsheets too. Detailed steps are here.
You can scale your content with spreadsheets by saving a .CSV file with all the details you need.
The steps are here.
You can download a spreadsheet of the design you wish to scale. This would indicate the columns to recreate. You can populate the columns, save the file as .CSV, and scale the file.
If you are an admin, you can configure editing within the team tab. If not, your role in itself may be restricted as per policy. Your admin or your account manager could help you.
You can do that by clicking on the remove BG option while uploading. Or after uploading, you can choose to do it from the edit icon option available on the image.
You can integrate your account with slack, drive or simply share a 'view link'.
You can organize all your files on the media library as per your projects, or tags that help discover the most important files. Here is the section on the media library to do that.
Within your workspace, you can toggle between different views in the right corner to change the view of your projects.
You can tag your files as you upload them to the library. This way, discovery becomes easy both for reuse in design or while sharing with teammates. You can read all about managing the media library here.
You can bulk download your files as a zip (compressed) file. Do that by selecting download from the export screen. You can also select the format or the variants you want to download.
You can edit and save your files for future use. You can export them and download them in various formats. You can also share links for upload.
There must be an error with your business manager integration. Talk to your admin or your account manager for immediate support.
SOLUTION - Validate that each new size has its own artboard.
SOLUTION - Change 16-bit and 32-bit files to 8-bit.
SOLUTION - Ensure that all artboards must have the same number of layers.
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SOLUTION - Presently, Rocketium does not support the import of adjustment layer.
Please remove all such layers or merge/rasterize with parent layer.
SOLUTION - Presently, Rocketium does not support the import of layer masks.
Please remove all such layers or merge/rasterize with parent layer.
TIP - Select layers, right click and merge the clip mask with the parent layer.
TIP - Please ensure that all layers have the same name and order.
Special characters are not accepted.
The import is letter space and case sensitive.
TIP - All blending modes are supported except -
dissolve, linear burn and linear dodge.
Replace them with another for seamless import.
TIP - Eliminate overlay layer styles from your PSD while importing.
Remove shadow styles from your PSD and instead recreate effect within Rocketium.
TIP - Ensure that your file is not in any other colorspace.
Last modified 1yr ago